It is often said that the claims department is the showcase of an insurance company. An insurance policy is an intangible asset where its owner does not know how good it is until he files a claim. For a layman things are simple: you buy insurance, something happens, you claim and get paid. But things are not always that simple. The purpose of the program is to introduce to the trainees the claims department, to explain the claims management philosophy and describe the procedure followed by the claims handlers helping them understand how things work out inside an insurance company.